Help Center
View your account, reture items and check order status.
Frequently Asked Questions
Shipping & Delivery
How much will shipping cost?
Pownym offers 2-5 business day shipping as our standard shipping option on all merchandise orders. Enjoy free shipping on orders with 2+ items. Orders below this threshold will incur a $6.99 shipping fee.
How long will it take for my order to be delivered?
Generally, it will take 2-5 business days for shipping. However, orders may experience delays. You can contact us via support email for help.
Returns & Exchanges
Return & Exchange Policy
You can link this item to your Return & Exchange Policy page or add your full return policy text here.
How to apply for return & exchange?
Please log in to your account, find the order and product you are not satisfied with, then select return or replacement. Fill in the application form and provide the required information. Our service team will reply within 24-48 working hours.
When will I receive the refund?
After your refund request is approved, PayPal refunds are usually returned within 3 business days. Credit or debit card refunds may take around 10 business days depending on the bank.
Order & Purchases
What's my order number? How can I find it?
If you registered an account, you can check your order number through your order history. Our system also sends a confirmation email after an order is placed.
What does my order status mean?
Unpaid means payment has not been made. Processing means your order is being prepared. Delivering means the order has shipped. Completed means the parcel has been delivered.
How do I track my order?
Choose Support, then select Order Tracker. Fill in your order number and email address to view your order status.
How can I cancel my order?
You can apply to cancel your order before it goes to processing.
How can I change my order address?
If you placed the order with the wrong address, please cancel the order and place a new order with the correct address.
I am not able to use my coupon code.
Please contact customer support and the service team will help check your coupon code.
Payment Issues
What payment methods do you accept?
We accept PayPal and credit or debit cards. The payment process is private and safe.
Account Issues
What can I do if I forget my password?
Go to the login page and click forgot your password, then enter your email address. The system will send a reset email.
How do I change my password?
Please log in to your account and find Password, then update your password there.
How can I change my email account?
Contact customer support with your request, and the service team can help update your email account.
General Information
Return Policy / Shipping Policy / Privacy Policy / Terms and Conditions
Add links to your store policy pages here.